FAQ – Frequently Asked Questions about SC Travel
About SC Travel
Who is SC Travel
SC Travel is a boutique travel agency based in Switzerland. We design, book, and accompany journeys that feel truly bespoke. You speak with people, not a portal.
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Who is SC Travel for
For travelers who value personal advice and calm, thoughtful planning. For couples and families, explorers and connoisseurs, and for companies that want clear, reliable results.
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Do you only plan luxury travel
We plan what suits you. For us, luxury means attention to detail. That can be a simple mountain chalet or a private villa by the sea.
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Which languages do you offer
German, English, and French. Additional languages on request.
Which destinations do you cover
Worldwide. We frequently work with destinations such as Sri Lanka, the Maldives, Japan, African safaris, South America, classic European routes, and special regions away from the main tourist flows.
How can I reach you
By phone, WhatsApp, email, or via our inquiry form. In urgent cases, we are available 24/7.
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Consultation and Planning
How does an inquiry work
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You send a brief inquiry or book a consultation.
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We discuss your wishes, budget, pace, and travel dates.
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We curate a route and send you a clear proposal.
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You provide feedback; we refine the plan.
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Once approved, we book and accompany you until your return.
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How long does it take to prepare a proposal
For simple trips, usually 24 to 72 hours. More complex itineraries with multiple stops take longer. We let you know early when to expect your proposal.
Do you work with standard packages
No. Every journey is tailor-made. We use rates, allocations, and partners that fit your profile.
What is the added value compared to an online portal
Time savings, better sequencing, reliable partners, clear documentation, real accessibility, support in emergencies, and often better overall quality at a suitable price.
How detailed is your planning
As detailed as you want. From a broad route outline to day-by-day planning. We recommend a calm structure with room for personal discovery.
Can you offer sustainable travel options
Yes. Shorter distances, longer stays, rail travel where appropriate, responsible partners, optional emission offsetting, and local projects on request.
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Pricing, Fees, and Transparency
What does your consultation cost
An advisory fee may apply for the initial itinerary proposal and is credited if you book with us. The amount depends on scope and is confirmed in writing in advance.
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Do you earn commissions on hotels and flights
Yes, partly through supplier commissions. Where no commission exists, we work with transparent service fees to keep everything fair and clear.
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How are prices presented
You receive a clear proposal with itemized services. Any changes are documented transparently. No surprises.
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Is it more expensive through you than booking directly
Not necessarily. Often the overall journey is more coherent and secure through us. If a direct rate is cheaper, we tell you openly and integrate it when sensible.
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Do you work with fixed prices
For our fees, yes. Travel prices follow current partner rates until tickets and hotels are issued.
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Booking and Payment
How do I confirm a booking
With your written approval. We then send confirmation and invoice. For flights and certain services, immediate payment or a deposit is standard.
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Which payment methods are available
Bank transfer, card payment, and TWINT. We provide a secure payment link or a Bexio invoice.
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When is payment due
Depending on the supplier. Flights are usually payable immediately; hotels and programs follow their specific terms. All details are clearly stated in the proposal.
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Will I receive an invoice
Yes. You receive a tax-compliant invoice and payment confirmation.
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Changes, Rebooking, and Cancellations
Can I make changes after booking
Often yes. Airline, hotel, or operator fees may apply. We inform you before any changes are made.
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What are the cancellation terms
They follow the conditions of each supplier. We summarize them clearly before booking. Separate service fees for our work may apply and are shown transparently.
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What if the trip cannot take place due to force majeure
We review rebooking options, credits, or refunds according to partner conditions and legal requirements. Our aim is a fair solution without unnecessary delays.
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Flights
Do you book all flight classes
Yes. Economy, Premium Economy, Business, First, and private jet. We advise on routes, stopovers, and optimal travel times.
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Can you handle miles and upgrades
We add frequent flyer numbers, advise on suitable programs, and check upgrade availability. Availability and rules are set by the airlines.
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What happens if a flight is canceled
We handle rebooking and secure the best available alternative, in coordination with the airline and with you.
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Does my ticket name need to match my passport
Yes. Names must exactly match the passport. Please check carefully before approval.
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Hotels, Lodges, and Villas
How do you select accommodations
Based on location, service, atmosphere, and your profile. We favor properties with reliable management and a calm environment.
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Do you offer special benefits
Where possible, our guests may receive small benefits such as room upgrades, early check-in, late check-out, or a credit—subject to availability and partner agreements.
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Can you book private villas and yachts
Yes. On request, with careful review of location, staff, and safety standards.
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Visas, Entry, and Documents
Do you assist with visas
We provide information on requirements and deadlines and can recommend services if needed. Responsibility for passports and visas remains with the traveler. We help you plan everything in time.
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How long must my passport be valid
Many countries require at least six months’ validity after entry and sufficient blank pages. Please check early.
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Do I need vaccinations
That depends on the destination. We inform you early so you can plan with your doctor.
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Safety and Emergencies
How do you support travelers in emergencies
We are available 24/7. We coordinate rebookings, medical assistance, alternative routes, and communication with local partners.
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Is it safe to travel to certain regions
We monitor security, weather, and health conditions. If we currently do not recommend a region, we say so openly and suggest alternatives.
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Do you recommend travel insurance
Yes. Trip cancellation, interruption, medical coverage abroad, and luggage insurance are advisable. We advise on coverage and timing.
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Data Protection and Discretion
How do you handle my data
Carefully and in compliance with the law. We store only what is necessary and for as short a time as possible. Access is role-based and protected by two-factor authentication.
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Do you store passport data
Only when required for ticketing and only as long as necessary. On request, we delete data promptly after your return.
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Do you share data with third parties
Yes, only as required for your trip—for example with airlines, hotels, DMCs, and authorities. We work exclusively with vetted partners.
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Sustainability and Responsibility
Travel and climate—how do they align
Through conscious choices: sensible distances, well-planned routes, longer stays, responsible partners, and optional emission offsetting.
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Do you support local projects
Yes. We recommend selected local initiatives that we know and trust.
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Do you consider animal welfare on safaris
Yes. We work with providers who prioritize distance, respect, and habitat protection.
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Families, Couples, and Special Occasions
Do you plan family trips with young children
Yes. We focus on direct connections, family-friendly accommodations, and suitable daily pacing.
Do you organize honeymoons and anniversaries
With pleasure. We create calm flows, secure special moments, and coordinate surprises on site.
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Can you plan accessible travel
Yes. Please inform us early about any requirements so we can select suitable accommodations, transfers, and activities.
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Adventure, Safaris, and Special Travel
Is a safari suitable for first-timers
Yes—with the right lodge, season, and a relaxed daily structure. We advise on parks, regions, and ethical standards.
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Do you offer trekking and expeditions
Yes, with vetted local teams. We prioritize acclimatization, safety, and responsible execution.
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Can you organize diving trips or sailing voyages
Yes. We advise on seasons, boats, crews, and insurance.
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Corporate Travel and Groups
Do you plan corporate trips and incentives
Yes. From concept to execution, with budget clarity and reliable logistics. We focus on impact rather than spectacle.
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Can you integrate meetings and workshops
Yes. We combine locations, spaces, and activities so the purpose remains central.
How large can groups be
From small teams to larger groups. We plan in sensible clusters for a smooth flow.
Technology, Documents, and App
Will I receive all documents digitally
Yes. You receive a clearly structured digital itinerary for offline use. Printed documents are available on request.
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Is there an app
We provide your documents via a mobile link, giving you access to tickets, contacts, and daily plans at all times.
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How am I supported on site
You receive direct contacts for our local partners and a central emergency number. We remain available in the background.
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Miles, Status, and Benefits
Can you use programs like Miles & More
Yes. We add frequent flyer numbers and select mileage-earning fares where available.
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Are there hotel benefits
Often yes, depending on availability, season, and partnerships. We proactively inquire on your behalf.
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Legal Information
Do you have terms & conditions, privacy policy, and imprint
Yes. All are available on our website. We confirm the applicable terms in writing before booking.
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Does Swiss law apply
Yes, unless otherwise agreed. Jurisdiction is specified in our terms and conditions.
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Collaboration and Partners
Do you work with travel guarantee partners
We work with vetted partners and follow Swiss standards. The specific structure is shared before booking.
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I found a hotel or activity—can you integrate it
Of course. We review quality, availability, and conditions and integrate it seamlessly into your itinerary.
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Do you offer only complete trips or individual services as well
Both. Many guests book complete journeys; others come to us for flights, special hotels, transfers, or concierge services.
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Contact and Next Steps
How do I get started
Send a short inquiry or book a consultation. We respond quickly with the next steps.
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How fast will I receive a reply
Usually the same day, and no later than within 24 hours.
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Can I inquire at short notice
Yes. Let us know what is time-sensitive—we prioritize and act pragmatically.
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Additional Topics
Traveling with pets
Many airlines allow small pets in the cabin or cargo hold. We clarify rules, costs, and requirements.
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Medical requirements
Please inform us early about allergies, intolerances, or medical considerations so we can plan accordingly.
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Special baggage
Sports equipment, musical instruments, and technical gear are often possible. We clarify availability and fees.
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Time zones and recovery
We plan sensible arrival times and daily pacing, with calm starts and restorative breaks where possible.
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Internet and phone access
We advise on eSIMs, local SIM cards, and roaming. Many hotels offer reliable Wi-Fi; for safaris or boats, we check alternatives.
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Tipping culture
We provide destination-specific guidance so you feel confident on site.
Clothing and packing lists
Depending on the destination, we send a concise checklist covering essentials and commonly forgotten items.
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Photography and drones
Please observe local regulations. We advise on permits and suitable alternatives.
If you have a question that isn’t covered here, please contact us. We look forward to hearing from you and would be delighted to plan your next journey.
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SC Travel
Travel, designed around you.